Frequently Asked Questions
Everything you need to know about shopping with J.McLaughlin.
What is the status of my order?
Once your order has shipped, you will receive a confirmation email containing a tracking number. You can also view your order history and status by logging into your account on our website.
What is your return policy?
We accept returns of unworn, unwashed, and unaltered merchandise with original tags attached within 30 days of purchase. Returns can be made by mail or at any of our retail boutique locations.
How do I determine my correct size?
Each product page features a detailed size guide to help you find the perfect fit. If you are between sizes, we generally recommend sizing up for a more comfortable fit, or contacting our style advisors for specific garment measurements.
What shipping methods do you offer?
We offer standard ground shipping, as well as expedited 2-day and overnight options. Standard shipping is complimentary on orders over a certain threshold, as specified during the checkout process.
Do you offer gift wrapping services?
Yes, we offer signature gift wrapping for a small fee. You can select this option during checkout and include a personalized gift message for the recipient.
How should I care for my Catalina Cloth garments?
Our signature Catalina Cloth is designed for easy care. Most items are machine washable on a cold, gentle cycle and should be laid flat to dry to maintain their shape and vibrant color.